Terms Conditions | Great Yarmouth Escape Rooms

Terms and Conditions

These booking conditions, together with our privacy policy and any other written information we brought to your attention before we confirmed your booking, form the basis of your contract with Escape Great Limited trading as Great Yarmouth Escape Rooms (“we”, “us” and “our”). Please read these carefully as they govern the relationship between us, and set out our respective rights and obligations. In these Booking Conditions references to “you” and “your” include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred

By making a booking, the first named person on the booking (“the Lead Name”) agrees on behalf of all persons detailed on the booking that:-

He/she/they has read these terms and conditions and has the authority to and does agree to be bound by them;

He/she/they consents to our use of information in accordance with our Privacy Policy;

He/she/they is over 16 years of age and where placing an order for services with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services; all information given to us is true and accurate

The trademarks and logos displayed on the website are the property of the company. You are not permitted to use these without a written consent of the company and you accept that any such use may constitute an infringement of the relevant proprietor’s rights.

These terms and conditions and any contract concluded incorporating these terms and conditions shall be governed by English law and all disputes shall be submitted to the exclusive jurisdiction of the English courts.

The company collects and stores your personal details without disclosing it to any 3rd party and is dedicated to ensure that the privacy of your personal information is protected in accordance with the Data Protection Act 2018.

Due to the nature of the game no recordings can be taken inside the room. That includes (without limitation) the use of mobile phones, recording devices (video and/or audio) and cameras. The use of such a device in the room is not permitted at any time.

For safety and security purposes, the company reserves the right to record games and keep the recordings for up to 60 days from the start of the game.

The company expects visitors not to disclose any details of the game directly or indirectly to the public.

The company may contact you from time to time with offers and promotions via email or phone. The company is entitled to charge the guests for any damage which is intentional and/or caused by misuse of items.

While your are on our premises, you must ensure to conform to our codes and regulations, adopt proper standards of behaviour, and cooperate with our employees.

The company does not tolerate any forms of harassment, anti social behaviour or abuse (verbal or physical), towards its staff and/or customers. Any instances of the above will result in the immediate termination of your game without refund, and possible prosecution .

Changes in Price

Our prices and promotions shown on this website are subject to change without notice.

Your Booking

If you are booking on behalf of a group, please ensure that you have the consent of all members of the party before making a booking and that all members of your party have read and agree to be bound by these terms and conditions. The person who signs the booking form or completes the booking online will be the “lead name” for the purposes of the booking. The lead name must be 16 years of age or over at the time of booking. The lead name is responsible for payment of the total booking price. The lead name must confirm that all the other members of the party agree to be bound by these terms and conditions and provide accurate and full information to the remainder of the group in relation to the booking, including any subsequent changes.

A booking is made with us when a) you tell us that you would like to accept our quotation; and b) you pay us for the booking; and c) we issue you with a booking confirmation. We reserve the right to return your booking money and decline to issue a confirmation at our absolute discretion. A contract will exist between you and us when we issue a confirmation email to the lead name that will confirm the details of your booking. Upon receipt, if you believe that any details on the confirmation email are wrong you must advise us immediately as changes cannot be made later and it may harm your rights if we are not notified of any inaccuracies.

Should any additional members of the group be added at a later date, it remains the responsibility of the lead name to ensure that any such members agree to be bound by these terms and conditions and are in receipt of all relevant information relating to the booking.

You are entirely responsible for entering your details correctly on the Online Booking Form.

This is a live event game, and once the booking is confirmed, we can not accept any cancellations or give any refunds.

Bookings may not be transferred or resold for commercial purposes or at a premium. If a booking is transferred or resold in breach of this condition, the bearer of the booking or the person claiming the right to attend the event will be refused admission.

In case you have brought less players to the experience than booked, the price difference will not be refunded.

In case you have brought more players to the experience than booked, the price difference can be settled upon arrival. Maximum team numbers can be found on the information section of each game.

Age Restrictions

We allow persons aged 10+ to partake in the event provided the Lead Name on the booking is aged 16 or over at the time of the booking, Furthermore, the Lead Name on the booking confirms that they shall accept responsibility for the welfare of all those members of their group who are aged under 16. The Lead Name or someone aged 16 or over must be part of the group in the room to assume responsibility for anyone aged under 16.

Wizard: Please be aware there must be someone 16+ in the room responsible for anyone under the age of 16 as per Terms & Conditions. We recommend to become fully involved in the experience, players are ideally 12+. Minimum age we suggest is 10+ as their participation may be limited. It is not recommended for a 1 adult and young children team within the Wizard Experience.

Conjured: 14+ Only (one player 16 or over)

Disabilities and Medical

If you or any member of your party has any medical problem or disability which may affect the booking arrangements of that person, please tell us before you confirm your booking so we can advise as to the suitability of the chosen booking. In any case, you must give us full details in writing at the time of the booking. We may require you to produce a doctor’s certificate certifying that you are fit to participate in the booking. Acting reasonably, if we are unable to properly accommodate the needs of the person(s) concerned, we will not confirm your booking or if you did not give us full details at the time of booking, we will cancel it and impose applicable cancellation charges when we become aware of these details.

Arrival

We are a live event game, and all games are time sensitive. Please arrive promptly at the allocated time slot to allow briefing and introduction, so we can get you in the room on time. The clock will start on your game time, so we advise DO NOT turn up late. You may still be able to play, but your game time will end when your booking ends and you will have less time for your escape. Any member of your team turning up late once the game is in progress, will not be permitted entry.

We cannot give refunds for lateness. If you do not arrive within 10 minutes following your game start time, this will be a “no show”, your reservation cancelled, and you will not be permitted entry, or given a refund or reschedule. You are responsible for your own timekeeping, so please allow in advance for traffic and parking etc.

You must be in a fit state to enter the Great Yarmouth Escape Rooms building, if you are not we will not grant you entry.

If you are intoxicated when you reach the game centre you will not, under any circumstances, be allowed to play the game and you will not be refunded.

Although with our best efforts in keeping your belongings secure at our venue, we will accept no responsibility for said belongings.

Drinks and food may not be brought into the event.

Changes by You

If you wish to change any part of your booking arrangements after our confirmation invoice has been issued, you must inform us in writing as soon as possible. This should be done by the Lead Name. Whilst we will do our best to assist, we cannot guarantee that we will be able to meet your requested change. Where we can meet a request, we reserve the right, entirely at our discretion, to charge you an administration fee of £12.50 per person per change as well as any applicable rate changes or extra costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers. Where we are unable to assist you and you do not wish to proceed with the original booking we will treat this as a cancellation by you. A cancellation fee may be payable.

Note: Certain arrangements may not be amended after they have been confirmed and any alteration could incur a cancellation charge of up to 100% of that part of the arrangements.

If You Cancel

If you or any other member of your party decides to cancel your confirmed booking you must notify us in writing. No refunds will be given for bookings that are cancelled.

If you wish to cancel or rearrange a booking: for cancellations with more than 72hrs notice, we can offer you a free reschedule by way of a voucher valid for 6 months from issue. If cancelling a voucher paid booking, then the original voucher will just be reinstated with the same expiry.

For cancellations between 72hrs and the day prior to the game, we can offer a reschedule, but this will be subject to a £35 rebooking fee. The fee is charged to cover the staffing costs allocated and incurred to cover your game, as the staffing rota would have been prepared and in place. For same day cancellations, a reschedule can be offered but the fee would be £35 as along with the incurred staffing costs, it is also generally too late for us to also be able to resell the slot and therefore we also incur lost revenue. Again, this will be by way of a voucher to rebook, which will be the original value less the respective fee.

We will endeavour to rearrange your booking wherever possible but cannot guarantee that it will be possible, in which case we reserve the right to cancel your booking without a refund.

If We Cancel or Change

The arrangements for Great Yarmouth Escape Rooms are put together in good faith in advance and we must therefore reserve the right to make alterations to and correct any errors to the event details before and after your booking has been confirmed. Most of these changes will be minor and we will advise you of them at the earliest possible date. We also reserve the right in any circumstances to cancel your booking.

If we have to make a major change or cancel, we will tell you as soon as possible and you can either have a refund of all monies paid or accept an offer of alternative booking time.

Very rarely, we may be forced by “force majeure” to change or terminate your arrangements after departure. If this situation does occur, we regret we will be unable to make any refunds (unless we obtain any from our suppliers), pay you compensation or meet any costs or expenses you incur as a result.

Our Liability to You

1) We will not be responsible or pay you any compensation for any injury, illness, death, loss (including loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:

the act(s) and/or omission(s) of you or another member of your party; or

the act(s) and/or omission(s) of a third party not connected with the provision of the services contracted for and which were unforeseeable or unavoidable; or unusual and unforeseeable circumstances beyond our or our supplier(s) control, the consequences of which could not have been avoided even if all due care had been exercised (including, without limitation, the circumstances outlined in the section entitled “Force Majeure” below); or

an event which we or the supplier of services, even with all due care, could not foresee or forestall.

2) For the avoidance of doubt, nothing in this agreement shall limit or exclude our liability for death or personal injury resulting from our negligence, for fraud or fraudulent misrepresentation or for any other liability the exclusion or limitation of which is not permitted by English law.

Your Responsibilities and Liability

You must be in a fit state to enter the Great Yarmouth Escape Rooms building, if you are not we will not grant you entry.

If you are intoxicated when you reach the game centre you will not, under any circumstances, be allowed to play the game and your will not be refunded.

Although no physical strength should be needed for the experience, it is your responsibility to ensure you are fit to participate. You should not participate in any physical challenges if you are pregnant, prone to seizures, or have heart or respiratory problems.

You and all team players must listen and follow instructions from our Game Hosts at all times. These instructions that are given by our Game Hosts will include, but not limited to, the agenda of the experience, rules of the escape game, and health and safety instructions. If any of these instructions are not followed, we reserve the right to stop your experience and eject your team out of the venue without refund.

At no point are you to use force during the experience. The escape game has been designed to be robust and low risk to damage. If it appears that physical force is intentional then this will be considered a breach of our conditions and we will stop your experience. If you deliberately damage something, you will be liable to pay for damages and asked to leave. We will treat these circumstances on a case by case basis.

CCTV images will be recorded throughout the experience and remain property of Escape Great Yarmouth Ltd.

We want all our customers to have an enjoyable experience at Great Yarmouth Escape Rooms. We ask you to remember, however, that you are responsible for your actions and the effect they may have on others. We reserve the right to stop the experience, without refund, to which in the opinion of our Game Hosts, customers who behave in a manner is likely to affect the enjoyment of our other customers, or customers who use threatening, abusive words or behaviour to other customers or members of staff, or customers who do not follow written or verbal instructions, or behave in a manner that may risk the health and safety of themselves, other customers or members of staff. Where a customer is part of a group, we reserve the right to remove the whole group from the venue in addition to the individual involved, without refund.

Please bear in mind that you are responsible for your safety and that you are responsible for the condition of the property you occupy. We are not responsible for any accidents which occur in the Great Yarmouth Escape Rooms building due to your inappropriate or irresponsible behaviour, or for any accidents which occur anywhere on properties because of any items or property which you have broken and/or have left in a way in which injury can result.

Force Majeure

Except where otherwise specified in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is affected by reason of circumstances amounting to Force Majeure. In these booking conditions ”Force Majeure” means any event which we or the supplier of the services in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riots, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and similar events beyond our control may constitute Force Majeure.

Gift Vouchers

A gift voucher is valid for 12 months unless advertised differently at the point of sale. The first day of the 12 months is from the day the gift voucher was purchased. After 12 months has passed the gift voucher will expire and no experience can be redeemed.

We do not offer refunds to gift vouchers and they hold no cash value.

To redeem the gift voucher, use the voucher code with our online booking system. The instructions are on the gift voucher. The code is entered in the Coupon Code box.

If you decide that you want to bring a larger team size than bought on the gift voucher, select the desired team size on our online booking system, enter your voucher code and it will calculate the difference to pay at checkout. There is no refund if you decide to bring a smaller team size.

Once the experience is booked you and all players in your team agree to be bound by the above Terms and Conditions. There is no refund if the booking is cancelled.

Photos

Photos of each team may be taken at the end of the game.

Photos may be uploaded to social media sites without names.

Attendees may comment on the experience on social media. The company has the right to moderate all comments that are not appropriate.

The Company does not have to explain why comments were refused or deleted. It has full authority over any comments.